Return & Refund Policy

Last updated: September 10, 2026

This Return & Refund Policy explains when you can return something you bought on shopjowi.com, how to do it, and how the refund works. It forms part of our Terms of Service.

1. How long you have

You may request a return within 30 calendar days of the date you placed the order.

Requests made after day 30 cannot be accepted. If your parcel took an unusually long time to reach you, tell us and we will look at it.

2. The condition items have to be in

To be accepted, an item must come back unworn and unwashed, free of marks, smells and pet hair, with every original tag still attached and in its original packaging.

This is baby clothing. If an item comes back in a condition we cannot sell, we may reduce the refund or return the item to you, and we will tell you which before doing either.

3. What cannot be returned

• Gift cards.
• Anything in the sale or clearance section, and anything marked final sale.
• Anything bought with a discount of 25% or more.
• Free gifts, and items received as part of a buy-one-get-one or similar promotion.
• Personalized, embroidered or made-to-order items, if we offer them.

Headbands and hair accessories can be returned if they are unworn and still have their tags attached.

4. How to start a return

1. Write to us through the form on our Contact page with your order number and which items you want to send back.
2. We confirm the return, give you the return address and tell you how to send it.
3. Post the items within 14 calendar days of that confirmation.

We give you the address in writing when we approve the return.

Please do not post anything back before we have confirmed the return. Parcels that arrive unannounced may not be processed.

5. Who pays the return postage

If you want us to send you a prepaid label, we can: $10 is deducted from your refund to cover it.

That $10 is waived if you take store credit instead of a refund.

You may also send the return back with a carrier of your own choosing, at your own cost. If you do, use a tracked service and keep the receipt: we cannot be responsible for a return that goes missing on its way to us.

We do not charge a restocking fee.

The shipping you paid on the original order is not refunded, unless the return is because of a fault or a mistake of ours.

6. Refunds

Once your return reaches us we check it, email you to say whether it has been accepted, and process the refund within 10 business days of receiving it.

Refunds go back to the payment method you used. Your bank or card issuer may take a few days more to show it on your statement, which is outside our control.

Store credit is available instead of a refund on any accepted return, for the full value of the items returned and with no postage deducted.

7. Exchanges

We do not process exchanges. Our stock moves and sizes sell out, so holding an item while a return travels back to us would mean promising you something we may not have.

If you need a different size or colour, order it straight away and send the first one back as a return. That way the size you want is yours before someone else takes it.

8. Faulty items, and the wrong item

If something arrives faulty, damaged or is simply not what you ordered, contact us within 7 calendar days of delivery with your order number and photographs. We put it right at no cost to you: we pay the return postage and you choose a replacement or a full refund, including the shipping you paid.

We do not offer a separate manufacturing warranty beyond the periods set out in this policy.

Nothing in this policy takes away any right you have under United States federal or Florida consumer protection law.

9. Gifts

An item received as a gift can be returned for store credit in the name of the person who received it. We need the original order number to do it. Gifts are not refunded to the card that paid for them unless the buyer asks for the return themselves.

10. Cancelling an order

Write to us as soon as you can and we will cancel the order if it has not yet gone into fulfilment. Once it has, we cannot stop it: wait for it to arrive and send it back as a return.

11. Returns that stop making sense

If an account returns more than 15 orders in a twelve-month period we may apply a modified returns policy to it. If that ever affects you we will tell you before it does.

12. Contact

To start a return or ask about one, use the form on our Contact page and include your order number.

Omari Group LLC
4351 SW 149 Ct
Miami, FL 33185
United States
Email: info@shopjowi.com
Phone: +1 786-386-2098