Shipping Policy

Last updated: September 10, 2026

This Shipping Policy explains how we prepare, ship and deliver orders placed on shopjowi.com. It forms part of our Terms of Service.

1. Where we ship

We ship within the United States: all fifty states and the District of Columbia.

We do not ship outside the United States at this time.

Parcels addressed to Alaska, Hawaii, Puerto Rico and to APO, FPO and DPO military addresses travel by postal service and normally take longer than the transit estimates in section 3. Free shipping applies to the forty-eight contiguous states.

2. How long we take to get your order out

We prepare orders and hand them to the carrier within 5 business days of the order being placed. Most orders leave sooner than that.

Business days are Monday to Friday, excluding federal holidays. Processing time does not include time in transit. Orders placed after 12:00 noon Eastern Time are processed from the following business day.

During launches, sales and peak seasons, preparing an order may take up to 10 business days. When that is the case we say so on the website.

3. Shipping cost and delivery estimates

Shipping is calculated at checkout from your delivery address and the weight of the order. You see the full amount before you pay; there are no charges added afterwards.

Free standard shipping on orders over $80, calculated before tax and after any discount, delivered within the forty-eight contiguous states.

Standard delivery normally takes 5 to 8 business days counted from the day the carrier collects the parcel, not from the day you place the order. We do not offer expedited or overnight shipping at this time.

The carrier used for your order is named in your shipping confirmation email.

Transit estimates come from the carrier and are estimates, not guarantees. Weather, carrier backlogs and holiday volume all move them.

4. Your shipping address

Please check your address before you pay. Once an order has entered fulfilment we cannot change the address on it.

If a parcel comes back to us as refused or undeliverable because the address was wrong, incomplete or unclaimed, we refund the order less the shipping we actually paid to send it. We do not re-send it automatically: if you still want the items, place a new order with the corrected address.

5. Tracking

When your order ships we email you a tracking number. It can take the carrier up to 48 hours to show the first movement, so a tracking page that looks empty on day one is normal.

6. Delays, and parcels that go missing

Once a parcel is with the carrier, its movements are in the carrier's hands. We are not able to speed up a parcel in transit and we are not responsible for delays caused by the carrier, by weather or by anything else outside our control.

Marked delivered but not received. Tell us within 7 calendar days of the delivery scan. We will open a claim with the carrier on your behalf and tell you what they come back with. We cannot promise a replacement or a refund before the carrier has answered, because at that point the parcel is not in our hands or yours.

No movement on tracking. If your tracking has not moved for 10 business days, contact us and we will open a claim with the carrier.

We do not offer paid shipping protection or parcel insurance at this time.

7. Damaged in transit

If your order arrives damaged, contact us within 7 calendar days of delivery with your order number and photographs of the item, the box and the shipping label. We will put it right at no cost to you.

8. Orders that arrive in more than one parcel

An order with several items may be sent in more than one parcel, sometimes on different days. You are never charged more than once for shipping on the same order.

9. Sales tax

Sales tax, where it applies, is calculated and shown at checkout before you pay.

10. Contact

Questions about an order or a delivery: use the form on our Contact page, and include your order number.

Omari Group LLC
4351 SW 149 Ct
Miami, FL 33185
United States
Email: info@shopjowi.com
Phone: +1 786-386-2098